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Frequently Asked Questions (FAQs)

 

General Questions

  1. What areas do you serve? We proudly serve Jacksonville, NC, and the surrounding areas, including Camp Lejeune. If you’re unsure whether we cover your location, feel free to give us a call at 910-333-9999.

  2. Are you licensed and insured? Yes, Comfort Theory Heating & Air is fully licensed and insured to provide HVAC services in North Carolina. We prioritize safety and compliance for every job.

  3. Do you offer free estimates? Absolutely! We provide free installation quotes for all heating and cooling systems. Just fill out the contact form or give us a call to get started.

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Pricing and Payment

  1. How much does an HVAC diagnostic cost? Our diagnostic service starts at $70. This includes identifying the issue and providing a clear estimate for repairs.

  2. Do you offer financing options? Yes, we offer flexible financing options for new installations and major repairs. Contact us to learn more about available plans.

  3. Are there any current promotions or discounts? We frequently run seasonal promotions for installations and repairs. Check our website or give us a call to find out about current offers.

 

Service-Specific Questions

  1. How often should I have my HVAC system serviced? We recommend scheduling HVAC maintenance at least twice a year — once before the cooling season and once before the heating season. This ensures your system runs efficiently and prevents costly repairs.

  2. Do you repair all types of HVAC systems? Yes, we repair a wide range of systems, including heat pumps, gas furnaces, air conditioners, and electric heating systems. If you’re unsure, contact us, and we’ll help!

  3. What brands do you service? We work with all major HVAC brands, including Trane, Carrier, Lennox, Goodman, and more. If you have a specific brand in mind, let us know.

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Indoor Air Quality

  1. What is a UV light installation, and how does it help? UV lights installed in your HVAC system kill bacteria, mold, and viruses, improving the air quality in your home. This is especially helpful for allergy sufferers or those with respiratory issues.

  2. Do you offer air duct cleaning services? Yes, we provide professional air duct cleaning to remove dust, allergens, and debris, ensuring cleaner air and improved HVAC efficiency.

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Other Questions

  1. How long does it take to install a new HVAC system? Most installations take one to two days, depending on the complexity of the project. We’ll provide an estimated timeline during your free consultation.

  2. How can I schedule an appointment? Scheduling is easy! You can call us at 910-333-9999, use the "Chat Now" button on our website, or fill out our contact form to request an appointment.

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